Refund Policy

1. Overview

This Refund Policy explains the terms under which refunds may be requested for paid online webinars, masterclasses, sessions, programs, or other digital services offered by Rana Roy through https://careervelocityhub.com/.

2. Online Services

Our services are delivered digitally through online webinars, masterclasses, meetings, or related platforms. There is no physical product or physical delivery associated with these services.

3. Refund Eligibility

Refund eligibility depends on the specific offer, program, or service purchased and any refund terms displayed at the time of registration or payment.

Where a specific offer states a separate refund or cancellation period, that specific term will apply to the applicable purchase.

4. Webinar Cancellations or Changes

If we cancel an online webinar or are unable to provide the purchased service, we may, where applicable, offer a rescheduled session, an alternative arrangement, or a refund in accordance with the circumstances and the applicable offer terms.

5. Change of Mind and Non-Attendance

Unless a specific offer expressly provides otherwise, failure to attend an online webinar or deciding not to participate does not automatically create an entitlement to a refund.

If you cannot attend a scheduled session, please contact us as soon as possible. Where reasonably possible, we may provide an alternative arrangement or access option, subject to the applicable service terms.

6. Refund Request Process

To request a refund, contact us using the email address or phone number provided below. Please include the name used during registration, the email address used for the purchase, the relevant webinar or service, and the reason for your request.

We may request reasonable information necessary to verify the transaction before processing a refund request.

7. Approved Refunds

If a refund is approved, it will generally be processed through the original payment method or the applicable payment provider, subject to that provider's processing procedures.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, or payment service provider.

8. Non-Refundable Situations

Unless required by applicable law or expressly stated in the applicable offer, refunds may not be available for:

• Failure to attend a scheduled online session.
• Change of mind after the applicable cancellation or refund period.
• Failure to access an online session because of incorrect contact information supplied by the participant.
• Failure to access the session because of the participant's device, internet connection, software, or other technical issues outside our reasonable control.
• Services or access already fully provided, where applicable.

9. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same service or have made an incorrect payment, please contact us promptly so that the transaction can be reviewed.

10. Chargebacks and Payment Disputes

If you have a concern about a payment or refund, we request that you contact us first so that we can review and resolve the matter. This does not limit any rights you may have under applicable law or the rules of your payment provider.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, offers, payment processes, or applicable requirements. The updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

For refund-related questions or requests, please contact us using the details below.